Return Policy
At Artsy Plush, we strive to ensure that every piece of home decor resonates with the personal style and satisfaction of our customers. We understand, however, that sometimes an item may not meet your expectations. Here is our policy designed to make returns as smooth as possible:
All products at Artsy Plush are unique and produced only after they have been ordered (Print-On-Demand). Therefore returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind.
However, in case of a damaged product or a manufacturing error, we will offer a free replacement or a refund if you contact us within 30 days of product delivery.
How to Report a Problem: Post-Order Follow-Up
When your order has been delivered, we’ll automatically send a follow-up email asking you to rate your order or report a problem. If there is an issue, you can use the link in that email to request a free replacement or refund, and provide more details and images to support your claim. Our team will evaluate your request and get back to you within 2-3 business days with a resolution.
Please note, that if the issue was caused by incorrect information provided at the time of purchase (such as wrong size or color selection), we will not be able to process a replacement or refund. Therefore, please double-check your order details before submitting it to us.
Thank you for your understanding and cooperation. We value our customers' satisfaction above all else, and will do everything we can to ensure you are completely happy with your experience at Artsy Plush.